Making a good last impression goes past shaking hands and the standard expression about being in touch. A positive last impression implies leaving gainfully by guaranteeing all gatherings recognize what the following strides are, feel like their significant time has...read more
You have heard it over and over: first impressions are enduring. This all-inclusive warning can feel like a punishment when that ever-essential initial impression has been horrendously botched. You have also heard that first impression counts. Whether your first...read more
When meeting a date for the first time or entering a store, the first thing that impress you will leave a lasting impression on you to want to know more or come back a second time. That's first positive impression. Wouldn't it be great when you start off a...read more
In my earlier article, I shared on the importance of being courteous. You may be wondering, "Where do I start?", "How do I be courteous?". It is not really difficult but, yet, many may find it a challenge. But if you are reading this, chances are you are here to learn...read more
Why being courteous is important for any industry? It's said that the world is cruel. Indeed, to a certain extent, it can be cruel. But why can't why show a little kindness. Or in the words of Michael Buble, "try a little tenderness". Based on Merriam-Webster's online...read more
As you strive to build loyal customers, it is equally important to build loyal employees. Loyal employees are the core of a successful company. They resolve conflicts, share expertise, boost morale, suggest improvements, and consider resources, assist co-workers and,...read more
When I was in the hospitality industry, it was a joy to see returning customers. Customers return because they know the service they will be getting; the best. For the organization, returning customers means returning business and a possibility at word of mouth to...read more
One of my early careers was in the service industry. It was an awesome experience, not only because it was an industry of helping people but also to have partner with a world class organization. Partnering with a world class organization made the experience even more...read more
Recently, I was watching a series called "Mystery Diners" on the Food Network channel while visiting a friend. I must say that Mystery Diners caught my attention and got me glued to the TV. What is this series all about? Mystery Diners is a series whereby Charles...read more
When a new job means moving to a new city, where do you begin? How does one adjust to a totally new environment? Here are some tips: Grab a map of the city. From the map you will roughly know where you are. Then, check out what is on the north, south, east and west...read more
You are serving a customer, not a life sentence. Learn how to enjoy your work.
~ Laurie McIntosh
Your most unhappy customers are your greatest source of learning.
~ Bill Gates
Kind words can be short and easy to speak, but their echos are truly endless.
~ Mother Teresa